Effective Date: September 30, 2026
Welcome to All Star Cleaners. These Terms of Service (“Terms”) govern your use of the services provided by Dharm Shanti LLC, doing business as All Star Cleaners (“All Star Cleaners,” “we,” “us,” or “our”), including services requested in person, through our website at allstarscleaners.com, by telephone, through text message, or through our pickup and delivery service.
By submitting garments or other items to All Star Cleaners, placing an order, scheduling a pickup or delivery, making a payment, or otherwise using our services, you agree to these Terms.
All Star Cleaners may provide services including:
Services, pricing, turnaround times, service areas, and availability may change from time to time.
By submitting an item to us, you authorize All Star Cleaners to use commercially reasonable professional cleaning, spotting, pressing, finishing, alteration, or repair methods that we determine are appropriate based on the garment, fabric, care label, construction, condition, and requested service.
We generally follow manufacturer care labels when available and reasonably applicable. However, some garments may have incorrect, incomplete, missing, or unreliable care instructions.
Professional cleaning cannot eliminate every risk associated with garment care.
We make reasonable efforts to remove stains, but we do not guarantee that any particular stain can be removed.
Some stains may be permanent or may not become visible until after cleaning.
Attempts to remove certain stains can cause color loss, fabric damage, texture changes, or other changes to a garment.
When we believe additional stain-removal efforts could materially damage an item, we may stop treatment rather than risk further damage.
Payment for cleaning services is not conditioned upon successful removal of every stain.
Some garments and household items may experience changes during professional cleaning even when appropriate care procedures are followed.
Examples include:
All Star Cleaners is not responsible for damage caused primarily by an item’s pre-existing condition, inherent weakness, manufacturing defect, age, ordinary wear, improper prior care, inaccurate care instructions, or characteristics that could not reasonably be detected before processing.
We take reasonable care with buttons, zippers, clasps, hooks, buckles, beads, sequins, ornaments, decorative trim, and similar components.
However, these components may become brittle, weakened, loose, discolored, damaged, or detached because of age, construction, adhesive failure, previous wear, or the cleaning process.
Unless otherwise required by applicable law, All Star Cleaners is not responsible for damage resulting from an inherent defect or weakness in such components.
When reasonably practical, we may repair or replace ordinary buttons or minor components at our discretion.
Customers are responsible for checking and emptying all pockets before submitting garments.
All Star Cleaners is not responsible for money, jewelry, keys, documents, credit cards, electronic devices, pens, cosmetics, medication, or other personal property left in garments, except to the extent responsibility cannot legally be excluded.
If we discover personal property, we may make reasonable efforts to return it to the customer.
Customers may also be responsible for damage caused when an item left inside a pocket, such as a pen or other substance, damages that garment or other garments during processing.
Customers should notify us before cleaning if an item:
We may decline an item, recommend a specialist, request additional authorization, or discuss the risks of processing before accepting it.
Failure to tell us about unusual value or special characteristics may affect our ability to evaluate appropriate handling and any claim arising from the item.
Customers are responsible for reviewing and approving alteration instructions, measurements, pinning, length, fit, and other requested changes before work begins.
Alteration results may be affected by garment construction, available seam allowance, previous alterations, fabric condition, and other factors.
If an alteration does not reasonably conform to the agreed instructions, please contact us promptly so we can inspect the garment and, where appropriate, attempt a reasonable correction.
Once fabric has been cut or permanently altered with the customer’s authorization, the original condition may not be recoverable.
Wash-and-fold items are generally processed using commercially reasonable laundering procedures.
Unless a special service has been agreed to in advance, customers acknowledge that garments placed together in a wash-and-fold order may be processed together and may not receive the individualized inspection or handling associated with dry-cleaning services.
Customers should not place dry-clean-only, hand-wash-only, delicate, color-bleeding, valuable, or specialty items in a general wash-and-fold order.
Customers may schedule pickup and delivery through our website or other approved methods.
The customer is responsible for providing:
Pickup and delivery times are estimates unless we expressly agree otherwise. Traffic, weather, garment-processing requirements, access problems, holidays, equipment issues, or other circumstances may cause delays.
When an attended pickup or delivery is requested, the customer or an authorized person should be available to transfer or receive the order.
If no authorized person is available, we may treat the stop as an unsuccessful pickup or delivery and attempt to reschedule it.
Customers may authorize All Star Cleaners to pick up or leave orders without anyone being present, including at a front door, porch, designated bag location, reception area, concierge, garage area, or another customer-designated location.
By requesting or permitting unattended service, the customer:
For unattended pickups, our responsibility for an order begins when our driver actually takes possession of the garments.
For unattended deliveries, to the extent permitted by law, our responsibility for the order ends when the order is delivered to the customer-authorized location in accordance with the customer’s instructions.
After an unattended delivery is completed, All Star Cleaners is not responsible for subsequent theft, disappearance, weather exposure, animal damage, building personnel, neighbors, delivery services, or other events outside our reasonable control.
We may use photographs, delivery scans, timestamps, GPS-assisted delivery records, driver records, text notifications, or similar information to document a pickup or delivery.
We may decline unattended service if we reasonably believe the location is unsafe or unsuitable.
Customers should use any designated All Star Cleaners bag, tag, label, or identification procedure provided for route service.
Customers are responsible for ensuring that the correct items are placed in the designated pickup location.
Items that are not clearly intended for pickup should not be placed with the cleaning order.
Any completion, pickup, or delivery date provided by us is an estimate unless expressly guaranteed in writing.
Certain stains, specialty garments, alterations, repairs, equipment issues, holidays, or circumstances outside our reasonable control may require additional time.
We are not responsible for consequential losses resulting solely from a reasonable service delay.
Customers should inform us in advance if an item is required for a wedding, travel, event, business engagement, or other time-sensitive purpose.
Prices may vary based on garment type, fabric, construction, condition, stain treatment, size, brand, specialty care, alterations, requested turnaround, or other factors.
Prices displayed online may represent standard or starting prices and may not reflect the final charge for every item.
If an item requires materially different service than originally requested, we may contact the customer before performing additional work or applying a material additional charge.
Applicable taxes, delivery charges, minimum-order requirements, service fees, or other disclosed charges may apply.
Customers may be permitted to pay online using available payment methods.
Payment transactions may be processed by third-party payment processors. All Star Cleaners may not directly receive or store complete payment-card information when transactions are handled by those processors.
By providing a payment method, you represent that you are authorized to use it and authorize the applicable charges associated with your order.
If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may suspend delivery or future services until the account is resolved, subject to applicable law.
If we offer recurring pickup and delivery, customers may request recurring service according to available scheduling options.
Unless a customer separately agrees to an automatic-payment or subscription arrangement with clearly disclosed terms, merely scheduling recurring pickups does not authorize us to charge for services that were not actually requested or provided.
Customers may contact us to modify or discontinue recurring route scheduling.
Customers may choose to receive text messages from All Star Cleaners.
Service-related messages may include:
Where the customer has provided the required consent, we may also send promotional or marketing text messages concerning offers, discounts, services, or announcements.
Consent to receive promotional text messages is not a condition of purchasing cleaning services.
Message frequency may vary. Message and data rates may apply.
Customers may opt out of promotional SMS communications by replying STOP to a promotional message. Customers may reply STOP to any text message to stop receiving text messages from All Star Cleaners, and may reply HELP for help. Customers may contact us at 909-902-9393 or allstar91710@gmail.com for assistance.
Opting out of promotional messages does not necessarily prevent us from sending non-marketing communications reasonably necessary to complete an existing transaction or provide requested service, where permitted by law.
Mobile carriers are not liable for delayed or undelivered messages.
Our collection and use of mobile numbers and text-messaging consent is described in our Privacy Policy at allstarscleaners.com/privacy-policy.
Customers may receive transactional emails concerning orders, payments, pickup/delivery, or customer-service matters.
If customers separately subscribe to promotional emails, they may unsubscribe using the unsubscribe mechanism contained in the promotional email or by contacting us.
If you believe an item has been lost, damaged, exchanged, or incorrectly delivered, please notify us as soon as reasonably possible.
We may ask you to provide:
Customers should retain the item in its post-service condition while a damage claim is being reviewed and provide us a reasonable opportunity to inspect it.
Any compensation or remedy will be determined based on the circumstances, applicable law, the item’s age and condition, reasonable depreciated value where legally appropriate, and other relevant evidence.
Nothing in these Terms eliminates or limits a customer’s rights or remedies that cannot lawfully be waived under California law.
If you are dissatisfied with the cleaning of an item, please contact us promptly.
When appropriate, we may offer to inspect and reclean an item at no additional cleaning charge.
Recleaning may not be appropriate where additional processing could damage the garment.
Customers are responsible for collecting completed orders or arranging delivery.
We may attempt to contact customers regarding orders that remain unclaimed for an extended period.
Any handling, storage, disposition, or other treatment of unclaimed property will be conducted in accordance with applicable California law. Nothing in these Terms authorizes us to dispose of customer property earlier than permitted by law.
Customers agree to:
You may use allstarscleaners.com for lawful personal and commercial-service purposes.
You may not knowingly:
Our website and operations may use third-party providers for services such as payment processing, scheduling, website hosting, analytics, communications, mapping, and text messaging.
Use of certain third-party services may also be governed by those providers’ terms and privacy practices.
All Star Cleaners will exercise commercially reasonable care in providing its services.
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential damages arising from circumstances beyond our reasonable control or from risks expressly described in these Terms.
Nothing in these Terms excludes liability that cannot legally be excluded or limits any consumer right or remedy that cannot legally be waived under California law.
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, natural disasters, road closures, utility outages, equipment failures despite reasonable maintenance, government actions, labor disruptions, fires, or similar events.
Our collection and use of personal information is described in our Privacy Policy, available on allstarscleaners.com.
We may update these Terms from time to time.
The revised Terms will be posted on our website with an updated effective or “Last Updated” date.
Changes will apply prospectively except where otherwise permitted or required by law.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where federal law applies.
Nothing in these Terms is intended to prevent a consumer from exercising rights available under applicable consumer-protection law.
Questions, concerns, or service claims may be directed to:
All Star Cleaners
Operated by Dharm Shanti LLC
Tustin, California
Website: allstarscleaners.com
Email: allstar91710@gmail.com
Phone: 909-902-9393
© 2026 Dharm Shanti LLC d/b/a All Star Cleaners. All rights reserved.
allstar91710@gmail.com
All Star Cleaners, 6939 Schaefer Ave, Suite #F, Chino, CA 91710
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